Terms of service

PRODUCT HIRE TERMS AND CONDITIONS

IF HIRING THE STUDIO PLEASE SCROLL DOWN

These Terms & Conditions apply to all clients hiring goods and/or studio space from The Social Kitchen Ltd (“we”, “us”, or “the Company”). By placing a booking, the Client agrees to be bound by these Terms.
Where the Client is acting in the course of business (a Trade Client), additional provisions apply as set out below. These Terms apply alongside any signed Trade Partner Agreement. Where the Client is a Trade Client and a Trade Partner Agreement is in place, the Trade Partner Agreement shall prevail in the event of any inconsistency or conflict.

 


1. Definitions

Company: The Social Kitchen Ltd (Company No. 10280687)

Client: Any individual or entity hiring goods and/or studio space from the Company

Consumer Client: A Client acting for purposes wholly or mainly outside their trade, business, craft, or profession

Trade Client: A Client acting in the course of business

Goods: Tableware, props, linen, equipment, or other items supplied on hire

Studio: The Social Kitchen studio premises

Hire Period: The period from delivery or access to collection, return, or end of booking

Booking: A hire or studio booking confirmed in writing by the Company

 

 

2. Scope & Priority

These Terms apply to all bookings unless otherwise agreed in writing.

Where a Trade Client has entered into a Trade Partner Agreement, these Terms apply in conjunction with that agreement. In the event of any inconsistency or conflict, the Trade Partner Agreement shall prevail in relation to trade hire of Goods and associated commercial terms.

 

 

3. Bookings & Acceptance

Bookings are confirmed only when accepted in writing by the Company and, where required, payment or deposit has been received.

The Company reserves the right to refuse or cancel bookings in accordance with these Terms.

 

 

4. Hire Period & Use of Goods

Hire charges apply from delivery or access to collection, return, or end of booking.

Goods must only be used during the agreed Hire Period and for their intended purpose.

Sub-hire, transfer, modification, or relocation of Goods without the Company’s prior written consent is prohibited.

 

 

5. Orders, Availability & Substitution

All bookings are subject to availability.

Orders must be finalised in advance of delivery.

The Company may substitute Goods with similar items of equivalent value where necessary.

 

 

6. Delivery & Collection

Delivery and collection are charged separately unless agreed otherwise in writing.

The Client is responsible for ensuring suitable access, parking, and safe conditions.

Risk transfers to the Client on delivery and remains until collection, return, and inspection.

Failed or delayed delivery or collection due to Client actions may incur additional charges.

 

 

7. Care, Cleaning & Returns

Goods must be returned in a condition suitable for reuse, fair wear and tear excepted.

Food residue must be removed prior to return.

Breakages, losses, missing items, excessive cleaning, or damage will be charged at repair, cleaning, or replacement cost.

Counts and condition assessments carried out by the Company are final.

Linen-specific risks include (but are not limited to): candle wax, oil, dye, ink, mildew, biofluids, burns, tears, or pulled threads. Linen returned contaminated with biofluids will be disposed of and charged at replacement cost.

 

 

8. Ownership, Risk & Insurance

All Goods remain the property of the Company at all times.

The Client is fully responsible for the Goods during the Hire Period, including loss, theft, or damage, regardless of fault.

Trade Clients are responsible for maintaining appropriate insurance, including public liability and replacement value cover where applicable.

 

 

9. Amendments, Reductions & Late Orders

Amendments must be confirmed in writing.

Reductions made within seven (7) days of delivery may incur charges to reflect stock allocation and operational costs.

Bookings confirmed or amended within three (3) working days of delivery may be subject to a short-notice surcharge, subject to availability and operational capacity.

 

 

10. Payment & Deposits

Payment terms are as stated on the booking confirmation or applicable Trade Partner Agreement.

Deposits or security deposits may be required, unless otherwise agreed in writing or set out in an applicable Trade Partner Agreement, and will be refunded subject to post-hire checks.

Where charges exceed the value of any deposit held, the Client remains liable for the balance.

Where no security deposit is taken, including for approved Loyal Trade Partners, any breakages, losses, or damage will be assessed post-hire and invoiced separately.

 

 

11. Cancellation

11.1 Goods Hire

Unless otherwise agreed in writing:

  • Cancellations made at any time from the point of booking will incur a cancellation fee equal to ten percent (10%) of the order subtotal, which shall be retained by the Company to cover administrative and reservation costs.
  • Cancellations within seven (7) days of the event or Hire Period will incur 50% of the hire charges.
  • Cancellations within forty-eight (48) hours of the event or Hire Period will incur 100% of the hire charges.
  • Delivery and collection charges may still apply where delivery or collection has been arranged.

 

11.2 Studio Hire

  • Cancellations made more than fourteen (14) days before the studio booking date will receive a full refund, less any non-recoverable costs.

  • Cancellations made between fourteen (14) and seven (7) days before the booking date incur 50% of the studio hire fee.

  • Cancellations made within seven (7) days of the booking date incur 100% of the studio hire fee.

  • Where a booking spans multiple days, cancellation charges apply to each cancelled day.

11.3 Studio Rescheduling

  • Studio bookings may be rescheduled once without penalty if requested more than fourteen (14) days before the original booking date, subject to availability.

  • Rescheduling requests made within fourteen (14) days of the booking date are treated as a cancellation and rebooking and charged in accordance with clause 11.2.

  • Rescheduled bookings must take place within three (3) months of the original booking date. Any difference in price will be payable.

  • Further rescheduling requests may be refused or charged at the Company’s discretion.

11.4 Studio Non-Attendance

  • Failure to attend a confirmed studio booking, or late arrival that materially reduces usable studio time, will be treated as a cancellation and charged at 100% of the studio hire fee.

 

 

12. Studio Hire (Where Applicable)

Studio bookings commence and end at the confirmed times. Setup and takedown must be included within booked hours.

The Studio must be left clean and tidy. Additional cleaning, damage, overtime, or rule breaches may be charged or deducted from any security deposit.

Maximum occupancy, noise restrictions, waste disposal, food and oil disposal, parking rules, and equipment usage instructions must be followed at all times.

The Company reserves the right to terminate a booking where health and safety, legal compliance, or conduct concerns arise.

 

 

13. Health & Safety

Clients must comply with all applicable health and safety laws and the Company’s policies.

Clients are responsible for ensuring a safe environment for delivery, use of Goods, and studio activities.

The Company is not liable for injury, loss, or damage arising from misuse, negligence, or failure to follow instructions.

 

 

14. Intellectual Property

Clients retain ownership of their content.

The Client grants the Company a non-exclusive, royalty-free licence to use selected content for marketing and promotional purposes unless agreed otherwise in writing.

Unauthorised use of the Company’s intellectual property is prohibited.

 

 

15. Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

The Company shall not be liable for any indirect, consequential, or economic loss, including (without limitation) loss of profit, loss of business, or event disruption.

For Trade Clients, the Company’s total aggregate liability arising out of or in connection with a Booking shall be limited to the total hire charges paid in respect of that Booking.

 

 

16. Force Majeure

Neither party shall be liable for failure or delay due to events beyond reasonable control.

Where possible, bookings may be rescheduled or refunded, less any non-recoverable costs.

 

 

17. Termination & Recovery

The Company may terminate a booking for non-payment, breach, insolvency, or safety concerns.

The Company reserves the right to recover Goods not returned at the end of the Hire Period.

 

 

18. Non-Solicitation

Clients must not solicit or engage the Company’s employees or contractors without prior written consent.

 

 

19. Variations

These Terms may be updated from time to time and apply as at the date of booking.

 

 

20. Governing Law

These Terms are governed by and construed in accordance with the laws of England & Wales.