1. Delivery and Collection

1. Our standard delivery hours are Monday to Friday, between 9:00 AM and 5:00 PM. 

2. For weekend orders, we will deliver on Friday afternoon and pick up on Monday morning unless previously agreed.

3. Any delivery time estimates are subject to potential delays caused by circumstances beyond our control, for which we will not be held responsible. 

4. If there is a delay in delivery, we will notify you by email and phone (if possible), and we will dispatch the items as soon as possible. 

5. Delivery is considered complete once the items are delivered to the address you provided. The client is responsible for the items from that point forward. 

6. Someone must be present at the time of both delivery and collection to sign for and receive the items. 

7. We require a contact phone number for the person receiving the items and who will be present for collection. 

8. If we are unable to deliver or collect the items due to your absence or failure to repack the items in time, you will be charged a fee for the additional delivery or collection attempt. This fee will be deducted from your pre-paid deposit. 

9. We will deliver items to the ground floor of the specified address unless you have requested our setup service, in which case, for an additional fee, we will deliver up to one floor up or down. For more than one floor, a working elevator is required. 

10. You are responsible for ensuring any necessary protective coverings are in place to protect floors and walls before our delivery crew arrives for both delivery and collection. 

11. Our team is not insured to move third-party furniture. If you request such assistance, you must obtain prior approval from us. If granted, we will not be liable for any damages that may occur during the process. 

12. You are responsible for ensuring that your delivery and collection instructions comply with parking restrictions. We reserve the right to charge you for any parking fines incurred due to non-compliance. 

13. You must provide a delivery location where parking or location is available. If such parking is not available, we may charge an additional delivery fee. 

14. Our standard time-on-site for delivery or collection is 30 minutes. If our driver or vehicle is required to stay on-site for longer than agreed we may have to charge an additional fee. 

15. The person signing for delivery will be considered to have had the opportunity to inspect and confirm that the items are in good condition. If you discover any defective, missing, or incorrect items, you must notify us within one hour of delivery by emailing us at dani@thesocialkitchen.org with details and/or photos. If you fail to do so, you will be deemed to have accepted the items as they are. No changes to orders or delivery and collection arrangements can be made by warehouse staff or drivers.

 

SALES GOODS DELIVERY INFORMATION

We aim to dispatch orders within 1-2 working days. Working days are defined as Monday - Friday, excluding bank holidays.

 

UK Delivery Information

All orders are sent via Royal Mail - Tracked 48hrs 

United Kingdom, Isle of Man, Jersey, Guernsey 

Cookbook postage and packaging rates:

1-2 books is £3.99 (up to 2kg)

3-10 books is £5.99 (up to 10kg)

11+ books is £10.99  (11+ kg)

SALES INTERNATIONAL DELIVERY

The Social Kitchen ships all the orders from the UK, and therefore parcels may be subject to additional customs and taxes upon entry to your destination country. The Social Kitchen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc)

OUTLET SALES – NO RETURNS OR EXCHANGES

All outlet items are final sale and sold as seen, with no returns, refunds, or exchanges. While these pieces have been previously used in our events, we take great care to ensure only good-quality, presentable stock is included in our outlet. Any items that do not meet our standards are removed from circulation. Our warehouse team carefully selects the best available pieces for each order to ensure quality remains high.

SALE RETURNS POLICY

If your order is returned due to an incorrect address, we will provide you with a refund with the shipping fee deducted. 

To be eligible for a return, your item must be in the same condition that you received it. Customers will cover the postage to send the goods back. 

To start a return, you can contact us at hello@thesocialkitchen.org Items sent back to us without first requesting a return will not be accepted. Please note that the return postage fee will not be covered by The Social Kitchen, unless the product is damaged or wrongly sent by The Social Kitchen. 

You can always contact us for any questions at  hello@thesocialkitchen.org